This course helps learners understand common mental health conditions, recognise possible warning signs and respond to someone experiencing difficulty. Participants will develop practical communication skills and learn how to provide initial support while maintaining appropriate personal and professional boundaries.

The course does not train participants to diagnose conditions or provide therapy.

Course Objectives

Build the confidence and practical skills needed to recognise signs of poor mental health, start supportive conversations and guide people towards appropriate professional help. SB Skills provides Mental Health First Aid training for individuals and organisations across Lancashire and the North West.

By the end of the course, learners should be able to:

• Improve their understanding of mental health and wellbeing
• Recognise possible signs of common mental health conditions
• Approach and communicate with someone who may be struggling
• Listen without judgement and offer appropriate initial support
• Understand the importance of confidentiality and boundaries
• Signpost individuals towards professional and emergency support
• Respond appropriately to a potential mental health crisis
• Challenge stigma and encourage positive workplace conversations
• Consider their own wellbeing when supporting other people

Who should attend?

This course is suitable for anyone who wants to improve their understanding of mental health and become more confident supporting others, including:

• Managers and supervisors
• HR and health and safety professionals
• Workplace wellbeing champions
• Team leaders
• Construction and site personnel
• Employees with responsibility for colleagues
• Community and voluntary-sector workers
• Individuals interested in mental health awareness

No previous mental health training is normally required.

Course Content

Course content may include:

• Understanding mental health and wellbeing
• Factors that can affect a person’s mental health
• Stress, anxiety and depression
• Warning signs and changes in behaviour
• Starting a supportive conversation
• Active and non-judgemental listening
• Providing reassurance and practical information
• Signposting to professional services
• Supporting someone experiencing a crisis
• Suicide awareness and appropriate intervention
• Maintaining confidentiality and professional boundaries
• Developing a mentally healthier workplace
• Protecting your own mental health and wellbeing

Only include conditions and topics that are genuinely covered by your particular course.

What does a Mental Health First Aider do?

A Mental Health First Aider provides initial support to someone who may be experiencing poor mental health or emotional distress. They can listen, offer reassurance and direct the person towards suitable professional help.

They do not diagnose mental health conditions, provide counselling or replace qualified healthcare professionals.

This distinction is important and would work well as a coloured information box.

Are there any entry requirements?

No previous qualifications or mental health training are normally required. Learners should be able to participate in group discussions and understand the course materials.

Some subjects may be emotionally sensitive. Anyone concerned about participating should contact SB Skills before booking so that appropriate support and course suitability can be discussed.

How is the course assessed?

Learners will participate in discussions, activities and practical scenarios throughout the course. Any formal assessment requirements will depend on the selected course.

Successful learners will receive an accredited certificate, valid for three years.

Avoid describing the course as accredited unless SB Skills is authorised to deliver that specific qualification.

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What’s involved?

Candidates are required to attend a 3-day course to achieve their First Aid at Work certificate. This covers everything involved in the Emergency First Aid at Work course alongside further knowledge modules. This course covers the treatment of various levels of injury and illness and will qualify the candidate to be the registered first aider in a business.

Who Should Attend?

It is recommended that low risk businesses who are responsible for over 100 people should have at least one person certified in first aid at work.

Within high risk industries all first aiders should complete this course. This includes people working within:

• Construction
• Hospitality including events
• Factories
• Warehouses where machinery is used
• Commercial kitchens

What Will Participants Learn?

The Level 3 First Aid at Work Course is fast paced and informative in which the following topics will be covered:

• Roles and responsibilities of the First Aider
• Accident reporting procedures
• First aid kits
• Primary Survey (DRABCD)
• Assessing for injuries
• CPR for adults, children and babies

Course Accreditation

Candidates receive a nationally recognised Level 3 First Aid at Work electronic certificate . This fully meets HSE requirements, and the latest guidelines from the resuscitation council.

The qualification can be used on construction sites, schools and for event cover such as festivals. The certificate is also valid for anyone wanting to become a first aid instructor.

Book a Place Looking for an in-house course for your organisation?

This course contains an e-learning element. You will be required to complete this before receiving your certificate.

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The one day Level 3 Emergency First Aid At Work course is nationally recognised and meets the requirements outlined by the HSE. The course teaches real lifesaving skills that can be used in and out of the workplace.

What’s involved?

The training day focuses on a core set of emergency lifesaving skills that can be applied across any working environment. Many of these are practical in nature – whereby an instructor will demonstrate and allow time for hands on practice.

Candidates also learn about their responsibilities as a first aider. What to do when at the scene, what information to give to the emergency services and how to report after an accident.

What you get out of it

The Emergency First Aid at Work Course provides you with an electronic HSE approved certificate. It is valid for three years and meets government guidelines and recommended learning hours.

By its conclusion people will have the confidence to deal with an accident or sudden illness, whether it be at work, home or at leisure. Staff members are protected and can deliver first aid as and when required.

Who’s it for?

This is the most common workplace first aid course in the country, which covers all of the major life threatening scenarios. Low risk industries should enrol where you are responsible for less than 100 people. Here are a few examples:

• Shops
• Restaurants
• Gyms
• Hotels
• Warehouses

High risk industries like construction need the 3 Day First Aid at Work Course

What will I learn?

Learn the skills required to manage a casualty that is unconscious, non-breathing, bleeding, ill or injured, prior to the arrival of the emergency services. The areas covered are:

• Responsibilities of the First Aider
• How to check for breathing
• Assessment of injuries
• Recovery position
• Resuscitation of a non-breathing casualty (CPR)
• Choking
• Major bleeding and Shock management
• Minor injuries & burns
• Seizures
• Automated External Defibrillator (AED)

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